policies

Payment

  • • Credit Cards – Visa, MasterCard, American Express and Discover accepted.

  • • Checks or Money Orders can be mailed with an order. Please add 15% for COD fees.

  • • COD – Shipped UPS or FedEx to your door where a company check or money order is taken by the driver.

  • • Terms – Fill out the credit application and fax to: 540-985-0952 and we will contact you within 48 hours with approval and credit limit.

Shipping
Orders are shipped FOB Roanoke VA unless otherwise stated on a quote or confirmation.

Returns
If an item needs to be returned, please call customer service at 800-231-4515 to get a return authorization number. Unless product is defective, returns are subject to restocking fees. Special order or custom product is not returnable.

Warranties
IHI warrants to the original purchaser that this product is free from any substantial defects in materials and workmanship. If this product proves to be defective in materials or workmanship during the period of this warranty, IHI will repair or replace, at it’s option, the defective product free of charge (except for transportation charges as provided below). The period of this warranty is the one year period beginning from the date of shipment of this IHI product by IHI to the purchaser.

To obtain warranty service, the purchaser must call IHI to have a return goods shipping instructions assigned to them. On IHI request, the purchaser should then send the product claimed to be defective within the warranty period, transportation prepaid, to the following address. Collect shipment will not be accepted.

IHI will return such repaired or replacement items to the sender free of charge. Items claimed by the purchaser, but not found by IHI, to be defective will be returned to the purchaser by a reasonably expeditious means at the purchaser’s expense. This expense may include labor charges incurred from inspecting the unit.

This warranty shall not apply to products which, in the sole judgement of IHI, have been subjected to contamination, negligent handling, improper installation, tampering or adjustment, misapplication or misuse. The purchaser is solely responsible for determining suitability for use.

Only the terms expressed in this Limited Warranty shall apply and no distributor, corporation or individual is authorized to amend, modify or extend this warranty in any way on resale.

Pricing
All prices are in US dollars and are subject to change. We will advise of any changes prior to accepting an order. We reserve the right to correct typographical pricing errors.

Backorders
Backorders are shipped upon customer request and will include applicable freight charges.

International Hydraulics

2714 Roanoke Ave. S.W.,

Roanoke, VA 24015

Phone. 540-985-0950

Fax. 540-985-0952

Email. info@internationalhydraulics.com